Cancellation Policies

Flexible 72-Hour Policy

Cancellations made within 72 hours prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Restrictions

The following dates are NON-REFUND PERIODS:

21/Dec/2024 - 05/Jan/2025

Payment Information

• In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
• Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
• By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Hotel Unknown

In addition to an outdoor pool, the hotel has a restaurant and a bar. Continental breakfast and free Wi-Fi in public areas are also provided, and spa services are available. Rooms offer flat-screen TVs with cable channels. Additional amenities include coffee makers and complimentary bottled water.